Taproom Manager

Castle Island Brewing Co.

Norwood, MA, USA

Full time

Jul 15

Castle Island is looking for a Taproom Manager to join the team at our Norwood, MA brewery & beer garden. For the last five years, we’ve focused on building a community around inclusivity, approachability, and excellence, and we need help overseeing our hospitality operation on weekends. If you have a passion for approachable craft beer, an inclusive community, and awesome hospitality, then this is your chance to be part of one of the most exciting breweries in Massachusetts. 

Role & Responsibilities:

  • Manage the front of house staff
  • Hire, train and manage our amazing taproom team
  • Create weekly schedules
  • Create daily shift assignments for all Taproom staff
  • Assign breaks and ensure proper coverage for staff breaks
  • Oversee daily service by taproom staff and ensure that necessary tasks are completed
  • Handle any escalated customer service issues
  • Ensure that all food and beverage safety regulations are followed
  • Ensure that all digital and printed menus are up to date
  • Maintain communication with kitchen regarding menu changes
  • Make decisions regarding draft line changes and execute them
  • Ensure that all Castle Island product served is up to our strict quality standards
  • Safely and accurately handle all cash
  • Set up cash drawers
  • Collect and reconcile cash nightly and create cash deposits
  • Replenish change in registers as needed
  • Record cash tips as well as any cash variances nightly
  • Maintain a fun environment in line with the Castle Island brand through music choices and volume, as well as lighting
  • Take point in handling any VIPs, industry friends, vendors, and private events
  • Manage taproom programming including live music, trivia and tours
  • Have a good time, all the time 

Requirements:

  • Must be passionate about craft beer, any prior experience with beer/brewing is a plus
  • Must serve as a team leader who excels in a small business environment.
  • Must have the ability to interact professionally and effectively with co-workers and the general public.
  • Must be reliable and organized with exceptional attention to detail
  • Advanced computer literacy (Excel, Word, POS systems)
  • Must excel at multi-tasking.
  • Must have excellent time management and schedule management skills
  • Must be able to keep up with a high energy, fast-paced environment, and be able to adapt and think on one’s feet
  • Must be able to stand for extended periods of time, repeatedly lift objects up to 55 pounds, and bend, twist, and turn as required
  • Must be TIPS certified before start date
  • Must have reliable transportation to the beer garden
  • Must be at least 21 years old
  • Bartending, retail, hospitality and/or brewery experience necessary

Benefits

  • Medical, dental, and vision insurance with employer contribution (full-time only)
  • 401K plan
  • Paid time off (full-time only)
  • Generous shift beer policy
  • Recurring retail shop stipend
  • Discounts on Castle Island merch 

How to Apply:

  • Email resume to jobs@castleislandbeer.com with the subject line “Taproom Manager” (no phone calls or drop-ins please).
  • In the body of your email, please provide responses to the following questions:
  • What is your favorite thing about the craft beer scene these days? What about your least favorite?
  • How would you describe your idea of the perfect beer?
  • Good or bad, what’s the most memorable experience you’ve had in a bar or taproom?
  • How would you deal with a rowdy or intoxicated guest?

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