IT Help Desk Specialist

Alaskan Brewing Co.

Juneau, AK, USA

Full time

Aug 17

This job is no longer accepting applications.

Being part of the Alaskan Brew Crew is more than a job-it’s a lifestyle. Alaskan Brewing Co. offers career opportunities with growth potential to talented, energetic and creative individuals who have a passion for life and work. Every member of the Brew Crew enthusiastically contributes to the quality, customer satisfaction and development of the company’s brands, the craft brewing industry and the local community. The following departments comprise Alaskan Brewing: Brewing, Packaging, Quality Assurance, Accounting, Engineering, Logistics, Maintenance, Human Resources, Retail, and Marketing and Sales.

Benefits

Alaskan Brewing Co. offers health, dental, and vision insurance as well as paid holidays and vacation, life insurance, a 401(k) with employee match, potential profit sharing, and opportunity for personal growth and professional development. The Brew Crew also takes part in our Employee Share Ownership Program (ESOP) and as such are owners of Alaskan Brewing.

Alaskan Brewing Company is searching for an IT Help Desk Specialist to join the Brew Crew!

Starting Wage: Hourly, DOE

Hours: Full-time, 40 hrs/wk, occasional overtime

Benefits: Medical, Dental, Vision, 401k, paid time off, Employee Stock Ownership, AD&D, Life Insurance, Identity Theft Protection, Employee Assistance, group rate Pet Insurance, employment perks, and more!

Apply: alaskanbeer.com/careers

Contact: hr@alaskanbeer.com

A Little About Us:

Alaskan Brewing Company is an award-winning craft brewery located in Juneau, Alaska. At Alaskan Brewing, our vision is to be a leader in the Craft Brewing Industry, focused on quality, community, and innovation. Alaskan Brewing Company remains locally owned and operated with the same core group of original investors, plus employee-investors and an employee stock ownership plan. Our core values are ethical, excellence, rooted in Alaska; with a continuing priority of making our workplace safe, fun, challenging, innovative and environmentally proactive. 

The Position:

The IT Help Desk Specialist works to support, execute, and fulfill information technology operations internal to the company, including hardware, software, networks, and telephone systems in a primarily Microsoft Windows/Active Directory environment. This involves:

  • Help desk calls and resolution, including ticket creation and tracking
  • Training users on products and best practices
  • Account setup and management
  • Printer deployment, administration, and support
  • VoIP phone system administration
  • Workstation imaging, configuration, and deployment

Reporting to the IT Manager, this person is an integral team member in a dynamic business and works in a collaborative team environment. General knowledge and skills include:

  • Associate’s in Computer Science, Computer Information Systems degree, or years of equivalent experience
  • System administration skills, such as troubleshooting focused on determining hardware vs. software, hardware vs. firmware, software vs. operating system, network vs. application/systems, and patterned vs. non-repeatable problems
  • Strong interpersonal, organizational, and writing skills
  • Ability to efficiently prioritize and manage competing demands
  • Ability to maintain high-level confidentiality of sensitive corporate information
  • Ability to deliver formal written, and in-person presentations

The Lifestyle:

Live. Life. Alaskan. Our Brew Crew have a passion for the outdoors and the Alaskan lifestyle; we are hikers, bikers, wildlife watchers, boaters, anglers, photographers, skiers, snowboarders, rock-climbers, foragers, beach goers, dog-walkers and all-around enthusiasts who enjoy taking our brews out on a good adventure. Juneau is located in the heart of the Tongass National Forest and many of the ingredients we use, like spruce tips and glacial-fed water, are found in our backyard. While Juneau is the state capital, the population is only about 30,000; you can meet new faces and still enjoy a small-town feel. Juneau has its fair share of rainy days, but they seldom dampen the pioneer spirit we all share. From our vibrant summer packed with daylight and tourists, to our slower winters of countless cross country and downhill skiing opportunities, Juneau offers a wide variety of ways to live life Alaskan. Here at Alaskan Brewing Company, we are deeply rooted in our community. Our employee events, volunteer opportunities, and annual fundraisers keep us actively involved locally, nationally and in this exciting industry of ours.

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