Tasting Room Manager

Free Will Brewing Co.

Perkasie, PA, USA

Full time

Sep 7

This job is no longer accepting applications.

Duties and responsibilities:

  • providing and taking responsibility for a consistent and pleasant customer experience
  • maintaining a working knowledge of the tasting room menu, products, partners, and house procedures
  • handling general oversight and direction of team members during scheduled shifts
  • potentially assisting with scheduling or fill-ins when necessary
  • assuming responsibility for the tasting room's overall operations during covered hours
  • assuming responsibility for the overall cleanliness of the tasting rooms
  • making staffing decisions based on tasting room traffic patterns
  • ensuring all paperwork involved in day-to-day operations is properly filled out and filed properly at the end of the shift
  • assigning / delegating tasks as appropriate to team members
  • training / coaching team members on procedures
  • managing inventory
  • rolling out new initiatives and procedures to staff
  • assisting with event development and planning
  • ensuring team members complete all procedures properly, including (but not limited to) beer presentation, serving, suggestive selling
  • assist with event and beer release photography and videography
  • float the floors of the tasting rooms, interacting with customers and creating a social atmosphere

Special requirements:

  • ability to work a flexible schedule: days, nights, holiday and or weekends, weekend and evening shifts will rotate with the retail director
  • Travel between tasting room locations

Experience and skills:

  • strong interest in / passion for craft beer
  • photography experience a plus for event and beer photography
  • videography experience a plus for social media posts
  • strong communication and administrative skills to interact with customers, vendors, and coworkers in a professional manner
  • Possess the ability to multi-task and manage stressful circumstances associated with a fast paced work environment
  • ability to work both independently as well as in a team environment
  • ability to resolve customer complaints and concerns
  • strong customer relations skills
  • positive, professional attitude
  • this position requires the regular use of a computer, printer, telephone, calculator, cash register, iPad and ipad based pos system and related apps, smartphone and related software. position also requires basic knowledge of a draft system.
  • ability to occasionally exert up to 150lbs. of force (movement of half kegs) and / or up to 20lbs. of force frequently, and / or up to 10lbs. of force constantly to move objects.
  • moderate mental and visual attention required for performing manual work, machine operations, set-ups, inspections, and adjustments that require frequent decisions to detect and adjust for variance from proper operation.

Serious candidates should send a resume to jobs@freewillbrewing.com. please specify "Tasting Room Manager" in subject line.

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