Tap Room Experience Manager

Resurgence Brewing Company

Buffalo, NY, USA Remote

Full time

Jul 14

Resurgence Brewing Co. (RBC) believes that enjoying a well-crafted brew is an experience in itself. However, it's an experience best shared with friends, both new and old. Our goal is to deliver memorable beer moments to the drinkers of the Greater Buffalo region, whether they're at home, in their favorite bar, or on a tour of our extraordinary brewery.

What you’ll be doing:

Our taproom is in need of a shift manager that can provide support and guidance to our staff while providing our guests with an experience so awesome that they don't want to leave!

This is a hybrid position that consists of 2-3 shifts per week as a Tap Room Manager, and the other 2-3 days managing Experience driven functions of our brewery including Brewery Tours, VIP Beer Experience (new booth), working with Leadership to create new and exciting experiences for our brewery, and some public events.

You'll report to the GM and provide leadership to our daily service operations (both back and front of house) which includes tasks like:

  • supervising employees
  • enforcing policies and procedures
  • addressing guest-related issues
  • scheduling
  • opening and closing responsibilities
  • inventory
  • health and safety
  • providing support when needed especially in times of high volume

This position will require flexibility including evenings, weekends, & some holidays - we're in the service industry after all! Tuesday through Sunday availability is preferred - approximately 30 hours per week.

We expect this individual to be trustworthy, approachable, friendly, accountable and driven. Being in a supervisory capacity, we need you to lead by example, uphold company practices, communicate thoroughly and promote fairness and inclusivity. We want someone with the strong desire to promote our brand and provide unparalleled service to our patrons - provide the ultimate guest experience!

What you’ll need:

We're looking for someone to promote our FU Awesome vision which is centered around both the guest experience and employee experience.

  • Minimum of two years of experience in restaurant/hospitality/brewery industry
  • Minimum of high school diploma or equivalent
  • Familiarity with brewing/craft beer is a plus
  • Prior supervisory experience desired (writing schedules, managing labor, coaching staff, resolving guest matters, etc.)
  • Proficient with a POS system - experience with Toast is a plus
  • Soft Skills: highly organized, leadership. detail oriented, customer focused, professional

Why Buffalo?

RBC is located in the heart of the City of Good Neighbors, Buffalo, NY. We’re a young brewery, established in 2013, and on the heels of the “resurgence” of the city (see what we did there?). Many are flocking to the region for our good eats, affordable living, friendly atmosphere, craft brew scene, new opportunities, and, of course, experiencing all four seasons! We’re a big city, but not too big. There are very few degrees of separation and we value hard work. We’re die hard sports fans, perfectly positioned between the Great Lakes (on Lake Erie) and the Finger Lakes, and rich in history, architecture and the arts.

Why Resurgence Brewing Co.?

We work hard. We have fun. We are a crazy family that loves innovation, creativity and drive. We have award-winning beer, a great atmosphere and tasty eats!

Ideal candidates will support our company culture and vision, possess a "can-do" personality, self-motivation, customer-focused attitude, flexibility, and be willing to learn.

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