Assistant Retail Taproom Manager - Charlton

Tree House Brewing Company

Charlton, MA, USA

Full time

Feb 24

The Assistant Taproom Manager reports to the Retail Taproom Manager and will be an integral part of leading the personnel and operations in our Charlton retail taproom. This is a renowned destination so we are looking for an individual who has initiative, can get up to speed on our culture and processes quickly, takes pride in minor details, and understands their impact within the Tree House ecosystem. We look for those who are driven to further our mission of serving our beverages in the friendliest, most welcoming and inviting environment possible. This opportunity promises an invigorating and exciting day-to-day where great work is the standard so we always look for flexibility and a sense of humor in addition to other valuable traits like intent, hard work, and good communication skills.

This is a full-time position based in Charlton, MA. This role will regularly work nights and weekends with possible travel to our other locations on occasion.

As an Assistant Retail Taproom Manager, you will be responsible for the following:

  • Consistently work hard to create a welcoming and informative environment for the customer by greeting and assisting wherever help is needed most at that time, as well as quickly responding to customer inquiries and needs.
  • Actively promote ideas for operational improvement; respond promptly to management inquiries, assignments and deadlines.
  • Ensuring overall cleanliness and organization of store/retail/bar area ensuring the overall appearance of Taproom displays and environment are kept at the highest level, including signage, cleanliness & decor.
  • Leading by example and promoting a positive, engaged attitude, efficiency, strong work ethic, and initiative.
  • Planning, assigning and enforcing daily responsibilities and tasks of all team members.
  • Ensuring responsible service of alcohol to customers, and makes sure all crew members are doing the same
  • In collaboration with other team members and managers, present solutions to problems related to customers, crew members, or the business itself to leadership communicating issues, trends, issues and action plans to Retail leadership.
  • Assisting in regular training & development of staff to promote knowledge, efficiency and growth; coordinate with the team to schedule periodic training as needed; evaluate, adjust and improve training systems.
  • Maintaining a system for tracking schedule requests; plans annual vacation and holiday schedules. Ensuring that shifts and responsibilities for supervisors and other staff are covered during vacations and emergencies.
  • Organizing and reorganizing the sales floor and ensuring all pricing, signage, order cards, product availability, and displays are correct at all times.
  • Responsible for ensuring accurate inventory logging between systems.
  • Is responsible for and conducting all cash handling and documenting it on a daily basis - at the beginning, middle, and end of shift. This includes making change, scheduling cash drops from registers and depositing them into the safe, and counting and distributing tips.
  • Communicating, upholding and enforcing company policies and best practices - including an understanding and ensuring adherence to workers compensation, benefits, anti-harassment, anti-discrimination and other legal standards and Tree House policies and procedures.
  • Assuring all staff are continually informed and in compliance with all health, safety, sanitation and emergency policies.
  • Is responsible for conducting opening and closing the taproom and retail store.
  • Thinking critically every day, and making appropriate decisions in the company’s best interest.
  • Other tasks as directed by management.

Role Requirements:

  • Minimum of 2-3 years of hands-on management experience in the hospitality industry.
  • Strong organization and communication skills to discern and address the needs of customers, employees, stakeholders, and company leadership.
  • Demonstrated ability to cultivate strong relationships within the organization and community-at-large.
  • Demonstrated leadership capacity motivating and unifying teams.
  • Ability to manage competing priorities within a dynamic environment.
  • A constant learner, able to flourish in a fast-paced, high-growth, entrepreneurial environment.
  • Passion for Tree House’s vision and the craft beer business; Strong knowledge of craft beer a plus.
  • Expertise in driving efficiency in business despite practical constraints.
  • Able to work effectively with people at all levels across the organization.
  • Goal-oriented with ability to demonstrate impeccable integrity, critical thinking, good judgment, sense of urgency and honesty.
  • Experience in quality control, policy adherence, and other protocols
  • Strong understanding of product and labor costs with proven track record of hitting and maintaining target goals
  • You are self-motivated and able to work autonomously, with a focused and hard working attitude
  • Ability to multitask and work coolly and professionally in time sensitive situations
  • Must have good communication skills with the ability to both receive feedback and offer ideas
  • Ability to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions needed
  • Meticulous attention to detail
  • Ability to push, pull, bend, and lift in excess of 50 lbs. as necessary to perform required tasks as assigned throughout the workday.
  • Must be able to stand, walk for long periods of time.
  • Ability to work early, long hours with flexibility and the ability to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary to ensure product delivery.

Benefits and Perks:

  • Health Insurance covered 100% in full for employees, spouses and their dependents
  • Dental Insurance, with company contribution 
  • Vision Insurance
  • Wellness Reimbursement 
  • EAP (Employee Assistance Program)
  • Pet Insurance
  • Company paid Life and AD&D
  • Flexible Spending Account and/or Dependent Care Account
  • Credit counseling and debt management services
  • Complimentary nutrition consultations
  • 401K with company match, 100% vested starting at enrollment 
  • Front loaded paid vacation bank
  • Birthday paid day off
  • Three personal days per year
  • 40 hours of sick time per year
  • Annual Employee Benefit Card: preloaded $750 credit for Beer, Merch or other products 
  • Discount of 50% on all products for personal use
  • 2 free drafts and 2 free crew cans per shift
  • 2 free drafts per guest for your immediate family when visiting 
  • 2 items per year embroidery benefit 
  • 40% YETI discount

At Tree House, we work as a team and we work very hard. . . with purpose and intent. We do not cut corners and we do not take the easy route. We encourage dissent, critical thinking, and an ongoing desire to improve. Our goal is to make the best beverages in the world and serve it in the most friendly and memorable environment possible - that is our obsession, and that is what drives us to do what we do. 

Tree House Brewing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We welcome all applicants who believe they meet the minimum requirements of available positions, with or without reasonable accommodation, to apply.

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