Assistant Taproom Manager

Do you thrive on providing an amazing experience in a high volume, high touch hospitality environment? Do you have an intimate knowledge of and passion for craft beer and craft beverages? Are you passionate about giving back to your community and operating sustainably? If so, you should apply for the Assistant Taproom Manager position!

MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like paid volunteer time, subsidized health insurance, a retirement plan with a match that begins day one, profit sharing, paid time off, and many other great perks.

WHO ARE WE?

When MadTree sprouted in 2013, we were driven to craft great beer - but more importantly - to build something bigger than ourselves and the high-quality beer we produce. Since the beginning, we have cared deeply about creating meaningful connections with our communities. We embrace our name MadTree and work to celebrate and protect nature while reducing our impact on the environment. We are proud members of 1% for the Planet, with a commitment to donate 1% of our sales to non-profits focused on environmental sustainability. The craftspeople at MadTree wake up every day to connect people to nature and each other.

We are MadTree. Inspiring Madness. Rooted in Purpose. 

POSITION SUMMARY: The Assistant Taproom Manager is a highly motivated hospitality-driven leader that aids in the management of all front of house and back of house responsibilities related to the operations of the Taproom. They will be an avid MadTree ambassador who lives the behaviors – Connect, Grow, and Give a F*ck. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Ensures Taproom facilities are fully functioning on a daily basis, reporting issues that require attention to the Taproom Manager.
• Opening and closing the Taproom on both weekdays and weekends as scheduling dictates.
• Participates in all Taproom personnel matters, including hiring, training, scheduling, performance evaluations, and coaching.
• Acts as point person on-site for all performers, vendors, and staff during Taproom events.
• Conducts regular inventory counts to track and forecast supply needs, including glassware, cleaning supplies, gift cards, and retail items.
• Manages all cash handling, cash deposits, and counting and distributing tips while on duty.
• Ensure all Taproom employees have completed assigned safety training and they always operate in a safe manner, being vigilant of any potential safety concerns.
• Ensures that the cleanliness of the Taproom and the safety of guests are maintained at all times.
• Partners with the Sales team and Taproom Manager to schedule and deliver VIP hospitality tours and visits.
• Participates in continuous improvement activities.
• Manages through a “hands on” approach. This includes but is not limited to non-scheduled assistance with bartending, retail, bar backing, and security.
• Create an engaging and energetic environment where all employees work as a team to provide a specific and consistent experience for all guests.
• Work as a floor manager during assigned shifts to support service staff and ensure the highest levels of quality and service. Visit tables and interact with guests, monitors proper front door procedures, seating, and greeting; results in effective control of the flow of our guests. Resolve employee and/or guest conflict through service recovery and implement change under direction of MadTree management when necessary.
• Work closely with the Private Events team to ensure successful day-to-day operations of events.
• Leader in continuous improvement efforts. Shares with managers and co-workers, ideas, feedback, and suggestions from guests, staff, and their own observations.
• Enthusiastically spends a minimum of 16 hours per year volunteering (paid) for MadTree Impact initiatives. 

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

• 2+ years of professional restaurant/brewery taproom management or related experience.
• Must possess or obtain ServSafe Alcohol certification within the first 30 days of employment.
• Must possess or obtain Cicerone Level 1 certification within the first 90 days of employment.

IMPORTANT SKILLS AND ABILITIES:

• Ability to work nights and weekends as needed; typically, 50-55 hours per week.
• Extremely positive, friendly, service-oriented attitude to be in the service of guests and staff at all times.
• Be an avid MadTree ambassador, embodying the purpose, vision, and behaviors at all times.
• Accountable at all times for personal safety as well as the safety of those around them.
• Attention to detail, ability to work unsupervised while maintaining safety and quality standards, and confidence to speak up and act when safety and quality are compromised.
• Effective and frequent communication with management and support staff, regardless of department or shift.
• Pride in the challenges and rewards of sharing beer with the masses.

PHYSICAL REQUIREMENTS:

• Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl and climb.
• Ability to frequently talk, hear, and smell.
• Ability to occasionally lift and/or move up to 175 pounds.
• Ability to frequently reach with hands and arms. Use hands to handle or feel objects, tools, or controls.
• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The work environment is usually that of a restaurant or bar.
• The employee occasionally works with hazardous materials.
• The employee works on wet floors and with wet equipment.